FAQ

You may call our customer care team on +91-8100000888 from 9:30 AM to 5:30PM from Monday to Friday excluding weekends and public holidays. You can also write to us with your queries at support@delhidutyfree.co.in or https://www.delhidutyfree.co.in/contact.

The refund procedures take 20 working days to be processed from the time refund details are shared, once the same is requested from the support team post-investigation.

The exchange/Return facility has been resumed due to the situation getting back to normal. Hence, The Return/Exchange is only applicable within 60 days from the date of purchase. Please refer to Return and exchange policy: 1. We have a standard 60-day Return and Exchange policy under which the product can be exchanged on your next international Trip from the same shop you purchased the product. 2. The return/ exchange is only applicable if the product has a manufacturing defect or received a damaged product from the manufacturer. On the basis of internal approval, the decision would be taken. (if the passenger claim is genuine) 3. If the product has been purchased from our shops at departures, then the exchange will take place at the Departures shop and if the product has been purchased from our Arrivals shops, then the exchange will take place at our arrival shops. 4. If you are not traveling but your known is then share the product along with the bill copy for him to exchange on your behalf. Please inform to support team of their details. 5. Please note the Product should be in the original packing, unopened & unused with the Bill copy for exchange. If it is found to be opened & used, we cannot take it as a return. 6. Once confirmed by the concerned team that the product is unused, You can exchange a product of a similar value. If the price is more, then you can pay the balance amount and purchase the product. 7 This is only for a one-time exchange/return that we have facilitated owing to customer experience. 8. Please confirm your travel date 10 days before to align the staff to the support team. For any other concerns related to the return/exchange, please write to us at: support@delhidutyfree.co.in within 60 days of your purchase. Post 60 days we would not be able to facilitate return or exchange requests.

If you missed collecting your order from the shop floor, kindly contact our support team immediately at support@delhidutyfree.co.in or https://www.delhidutyfree.co.in/contact to assist you further with refund or collection. In the case of Order collection, you need to inform the Support team, 7 days in advance if you are travelling abroad next.

No, we do not provide delivery services. As per the Indian Customs regulations, only international travelling passengers with a valid boarding pass and passport are eligible to shop from Delhi Duty Free.

We do not have a pick-up facility. This is in accordance with the Indian Customs regulations. All items booked through the website have to be collected in-person. The customer needs to be travelling internationally with a valid international flight boarding pass and passport for successful collection of the order.

Delhi duty free sells a wide range of Liquor, Confectionery, Perfume, Cosmetics, Watches, Tobacco & Fashion. But we only showcase just a part of it on the website. If you're unable to find the product you're looking for on searching on our website, please feel free to enquire at: support@delhidutyfree.co.in - about the product you wish to purchase. This is our endeavor to encourage the responsible display of information only to passengers traveling out of the international airport. This is also due to certain applicable laws.

Please contact our support team at support@delhidutyfree.co.in or call us at +91-8100000888. We would be eager to assist you. Also for knowing about allowances you can visit: http://www.delhidutyfree.co.in/allowance.

We request all passengers to check the allowances for the countries they are traveling to, for both transit and destination country. You may check the allowance details for India and other countries at https://www.delhidutyfree.co.in/allowance.

Allowances when you are arriving to India: 100 cigarettes or 25 cigars or 125g of tobacco. 2 liter of alcoholic liquor or wine. Total Value Duty Free Purchases cannot exceed Rs 50,000.