• For any other concerns/grievances/complaints related to your purchase please write to us at: within 30 days of your purchase.
  • The return/ exchange is only applicable if the product has a manufacturing defect or received a damaged product from the manufacturer. On the basis of internal approval, the decision would be taken on whether the passenger claim is genuine or not. 
  • We have a standard 60-day Return and Exchange policy under which the product can be exchanged on your next international trip from the same shop you purchased the product post approval from our customer relationship team.
  • If the product has been purchased from our shops at departures, then the exchange will take place at the Departures shop and if the product has been purchased from our Arrivals shops, then the exchange will take place at our arrival shops.
  • If you are not traveling but your known is, then share the product along with the bill copy for him to exchange on your behalf. Please inform to support team of their details.
  • Please note the Product should be in the original packing, unopened & unused with the Bill copy for exchange. If it is found to be opened & used, we cannot take it as a return.
  • Once confirmed by the concerned team that the product is unused, You can exchange a product of a similar value. If the price is more, then you can pay the balance amount and purchase the product.
  • This is only for a one-time exchange/return that we have facilitated owing to customer experience.

      NOTE: We reserve the right to cancel the booking/purchase made online/offline at any point of time, without assigning any reason.